Shipping policy

Shipping Policy

TESORO orders are carefully prepared and shipped from New Zealand.

New Zealand Shipping

Rural Delivery – New Zealand

Rural addresses may incur an additional delivery surcharge. If your address is classified as rural, we will contact you after your order is placed to arrange payment of the additional rural delivery cost before your order is dispatched.

Orders are shipped using a tracked delivery service. Shipping costs and available delivery options are displayed at checkout.

 

Australia Shipping

We currently ship to Australia using a tracked international delivery service. Shipping costs are displayed at checkout in Australian dollars (AUD).

Processing Times

Each TESORO piece is handmade with care, and many of our designs are created in small quantities. Please allow 1–3 business days for your order to be carefully prepared before dispatch.

Once your order has been shipped, you will receive tracking information where available.

Delivery Times

Delivery times are estimates and may vary depending on the destination, postal service, customs processes, public holidays or other circumstances outside our control.

International Duties & Taxes

International orders may be subject to customs duties, taxes or import charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Incorrect Address

Please ensure your delivery address is correct when placing your order. TESORO cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided at checkout.

Delivery Issues

If your parcel arrives damaged or you experience an issue with your delivery, please contact us as soon as possible so we can assist you.