Refund policy

Returns & Refunds Policy

We want you to feel confident when purchasing from TESORO. Please choose your pieces carefully, as we do not offer returns, exchanges or refunds for change of mind.

If your item arrives damaged, or you receive an incorrect item, please contact us within 48 hours of delivery. Please include your order number, a description of the issue, and clear photos of the item and packaging where applicable so we can assess the problem and find the appropriate solution.

For faults that are not apparent upon delivery, please contact us as soon as reasonably possible after discovering the issue.

Jewellery Care & Wear

TESORO jewellery should be treated with care. Unless specifically stated otherwise on the product page, our jewellery is not waterproof.

To preserve your jewellery, avoid contact with water, perfume, lotions, cosmetics and chemicals. Remove your jewellery before showering, swimming, exercising or sleeping, and store it in a dry place when not in use.

Natural wear over time, tarnishing, fading, scratches, breakage or other damage resulting from water exposure, chemicals, improper storage, accidental damage or failure to follow the recommended care instructions are not considered manufacturing faults.

Nothing in this policy limits or excludes any rights you may have under applicable consumer law, including the New Zealand Consumer Guarantees Act 1993 and, where applicable, Australian consumer law.